Shipping & returns
PRE-MADE AND NON-PERSONALIZED ITEMS
Must be returned or exchanged within 7 days upon receiving the item(s).
Item(s) must be unused and undamaged and buyer is responsible for the return shipping cost. Once we receive the item(s) back to our facility we will issue a refund of the item.
Original shipping cost are non-refundable.
ALL CUSTOM ORDERS ARE FINAL SALE.
Due to the custom nature of our items, All custom orders cannot be cancelled or changed once production is in progress.
Any changes or cancellations will require a cancellation fee. Fee vary depending on how far along we are in production.
Custom items are non-refundable. If you have any concern and questions with our order, please contact us immediately.
ALL SALE ITEMS ARE FINAL SALE.
Multiple promo codes cannot be combined and cannot be added to sale items.
We ship via Canada Post Standard Shipping or Expedited Parcel.
Additional Features such as signature are included in every parcel.
We ship via Canada Post/USPS Tracked Packet or Expedited Parcel.
Please note that most of our items are highly fragile and requires additional support to ensure safe transportation.
SHIPPING RATES INCLUDE
Liability Coverage (Coverage for loss or damages packages)
Packing materials to ensure safe transportation (box, peanuts/bubble wrap/tissues, tape, fragile stickers and etc.)
Full tracking number (Canada Post and USPS)
DAMAGED ITEMS UPON DELIVERY
If your items arrive damaged, please contact us immediately and we will file a claim to the shipping provider and will send a new item right away.
Please hold on to the damaged packaging and items incase the shipping provider will require pickup or further inspection.
Replacement items will be sent using the same shipping method. There will be an additional shipping fee if your order requires to be expedited.
In the event that there is a delay during transit, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale.
As of April 22, 2020
According to Canada Post.
Yellow alert: Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes.
Mail and parcels destined to all regions of the United States of America continue to be delivered. However, Canada Post and our partner, the United States Postal Service (USPS) are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays. The cumulative delays during processing in Canada and the U.S.A. are adding 5-7 days to normal delivery times for all services. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the U.S.A.
Red alert: Canada Post is not accepting mail and parcels for these destinations due to a temporary service disruption.
International Destinations (excluding U.S.A.)
Postal services have been suspended to many international destinations at the request of the receiving Postal Operator or due to the lack of available transportation. The tables below indicate the following:
Service available: Canada Post is still accepting letters and parcels for these destinations. ** Indicates only partial service availability. See PDF list for details.
Suspended service: Canada Post no longer accepts any letters or parcels for these destinations.
For destinations where service is still available, expect significant and unpredictable delays. Delays are the result of both limited air transportation and changes in the way Postal Operators deliver. Like Canada Post, many international Postal Operators have introduced changes to eliminate customer interactions at the door and support social & physical distancing. These changes may delay delivery and signature will not be available on some items.
Click here to see the service availability.