FREQUENTY ASKED QUESTIONS

Frequently asked questions

When will I receive my order?


ESTIMATED PRODUCTION TIME 1-3 est. business days to receive digital proof confirmation 3-5 est. business days production time (small lasercut items (ie. cake toppers) & engraved items) 5-9 est. business days production time (large lasercut items (ie. backdrop sign, welcome signs) 2-5 est. business days for transit/shipping time 10-14 est. business days for International Delivery for standard shipments as per Canada Post Regulation IN-STORE PICKUPS 3-5 est. business days production time (small lasercut items (ie. cake toppers) & engraved items) 5-9 est. business days production time (large lasercut items (ie. backdrop sign, welcome signs) A "ready to pickup" confirmation will be sent to your email once the orders are ready for pickup. 320 Don Park Road Unit #5 Markham, Ontario Canada All inquiries are typically answered within 24-48 business hours, questions sent over the weekend are normally answered the following Monday. RUSH ORDERS Rush orders/services are available for an additional fee upon request. Please contact us with "Need By" date before placing an order. Production time is subject to change depending on how soon the proof is approved and if we need to make any changes.




Digital Proof Policy


WHAT IS A DIGITAL PROOF? A digital proof is a computer generated file that will be rendered for you based on the customization requested on your order. Once you have placed an order, a digital proof will be emailed to you (refer to the estimated time for full details). DIGITAL PROOF POLICY 1 complimentary proof of your requested design is included with your order per item 1 complimentary minor adjustment/changes will be provided per item Additional digital proofs are subject to a $5 design fee per proof. Custom Orders will be produced exactly as approved. Any changes that you make after approval are subject to reprinting/design fee. It is the buyers responsibility to thoroughly check and review the digital proof provided. Any typos, misspellings or incorrect dates must be identified at time of proofing. DIGITAL PROOF APPROVAL IS REQUIRED FOR US TO PROCEED WITH PRODUCTION




Business + Operating Hours


Our showroom is available for appointment only. 320 Don Park Road Unit #5 Markham, Ontario L3R 3A1 Canada Store Hours: Monday-Friday 1pm to 8pm Saturday & Sunday - CLOSED T: 647-887-5434/ 416-262-5275 E: misspapercut@outlook.com Inquiries are typically answered within 24-48 business hours. Emails and phone calls sent over the weekend will be answered the following Monday.




Can I send my own artworks to be produced?


We gladly welcome custom artworks such as graphic, logo and lettering. We will ask to review the design first to ensure that we are able to take on the project and to make sure that it's compatible with our procedures. Please contact us with the proposed design in the requested format and we'll let you know if it can be done. Specifications for custom engraving and lasercutting (must meet all 3 for best quality)

  • Black & White (no grey scales or additional colors)
  • Expanded Vector Format (Adobe Illustrator File)
  • Original Artwork type (ai)
*An additional fee may apply depending on the size and the complexitiy of the design. Note: Pixelations/blurriness shown in the artworks will reflect onto the final product. Thin lines might not show up with engraving and willl be very fragile for lasercutting. By submitting a personal design, you are agreeing to the quality as provided. Please send your artwork file to misspapercut@outlook.com for review. If you are unable to provide your artwork in the specified format, send what you have and we may be able to convert the file for an additional one-time fee.