CUSTOM order POLICY

CUSTOM ORDERS

ALL CUSTOM ORDERS ARE FINAL SALE. 

Due to the custom nature of our items, All custom orders cannot be cancelled or changed once production is in progress. 

Any changes or cancellations will require a cancellation fee. Fee vary depending on how far along we are in production. 

Custom items are non-refundable. If you have any concern and questions with our order, please contact us immediately. 

DIGITAL PROOF POLICY

1 complimentary proof of your requested design is included with your order per item

1 complimentary minor adjustment/changes will be provided per item

Additional digital proofs are subject to a $5 design fee per proof.

 

 Custom Orders will be produced exactly as approved. Any changes that you make after approval are subject to reprinting/design fee. 

It is the buyers responsibility to thoroughly check and review the digital proof provided. 

Any typos, misspellings or incorrect dates must be identified at time of proofing.

DIGITAL PROOF APPROVAL IS REQUIRED FOR US TO PROCEED WITH PRODUCTION

ESTIMATED PRODUCTION TIME

1-3 est. business days to receive digital proof confirmation

3-5 est. business days production time (small lasercut items (ie. cake toppers) & engraved items)

5-9 est. business days production time (large lasercut items (ie. backdrop sign, welcome signs)

2-5 est. business days for transit/shipping time

10-14 est. business days for International Delivery for standard shipments as per Canada Post Regulation

IN-STORE PICKUPS

3-5 est. business days production time (small lasercut items (ie. cake toppers) & engraved items)

5-9 est. business days production time (large lasercut items (ie. backdrop sign, welcome signs)

A "ready to pickup" confirmation will be sent to your email once the orders are ready for pickup.

320 Don Park Road Unit #5

Markham, Ontario Canada

All inquiries are typically answered within 24-48 business hours, questions sent over the weekend are normally answered the following Monday. 

RUSH ORDERS

Rush orders/services are available for an additional fee upon request. 

Please contact us with "Need By" date before placing an order. 

Production time is subject to change depending on how soon the proof is approved and if we need to make any changes.

LATE DELIVERIES

In the event that there is a delay during transit, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale.

Due to COVID-19, Canada Post is experiencing delays for both domestic and International shipments. 

Learn More.